I received a video from a friend of mine on the world's first "help desk". It does have a true ring to it on how it can be challenging to embrace change. I remember the first digital camera my dad got -- he was an early adopter. The device was rather big, clunky, required floppy disks, and had very modest resolution and shutter speed. I remember thinking to myself "this doesn't seem as efficient as my film camera".
I bet this guy goes back to the scroll after the helper leaves.
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